Leonard Animal Clinic

400 HWY 69 South
Leonard, TX 75452

(903)587-2210

www.leonardanimalclinic.com

Satisfaction Survey Form

How were you referred to our office?
Not My First Visit
Friend
Neighbor
Drove By
Internet
Yellow Pages
Other (Please Specify Below)


Text Area

Our parking lot had:
Adequate Parking
Inadequate Parking


Our Grounds Were
Clean
Littered or Unkempt


Our Waiting Room Was:
Comfortable
Uncomfortable
Neat & Clean
Disorderly
Odor-Free
Needed Odor Control
Child-Friendly
Not Child-Friendly
Our Office Hours Are:
Convenient
Restrictive
Should Be Open More
I Would Use Different Hours (Please Specify Below)
Other Hours I Would Use

Our Receptionist
Greeted Me
Was Warm & Cheerful
Was Cold & Unfriendly
Gave Their Undivided Attention
Seemed Indifferent
Was Hospitable
When You Telephoned
Your Call Was Answered Promptly
There Was A Long Wait For Someone To Answer
You Had Trouble Getting Through
You Were Placed On Hold Too Long
Your Phone Conversation Was
Courteous
Hurried
Impolite
Informative
Preoccupied
I Did Not Phone
Our Technician:
Greeted Me Warmly
Was Gentle With My Pet
Seemed Proficient
Was Knowledgeable
Was A Poor Communicator
Was Rough With My Pet
The Veterinarian:
Washed His Name Before Examining My Pet
Introduced Himself With A Warm Greeting
Listened To What I Had To Say
Did Not Seem Interested In What I Had To Say
Seemed In A Hurry
Described Diagnosis And Treatment Of My Pet In Words I Could Understand
Left Me Confused About The Diagnosis And Treatment Of My Pet
The Veterinarian Was
Professional In Manner And Appearance
Acceptable In Manner And Appearance
Inferior In Manner And Appearance
Good At Comforting Me and My Pet
Insensitive In His Use Of People Skills
Was your waiting time reasonable?
Yes
No


Did you understand our fees?
Yes
No


Do you feel the fees were reasonable?
Yes
No


If you checked "no" to any of the above questions please explain below.

Why did you choose Leonard Animal Clinic?

Have you or would you recommend us to others? Why or why not?

Do you have any suggestions for improving our office, staff or procedures?


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